Our Fineprint

we may collect and process the following types of personal information: - Personal Identification Information: Name, email address, phone number, physical address, and other contact details. - Payment Information: Billing address and payment details (note: we do not store credit card information; payments are processed securely via third-party payment gateways). - Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. - Usage Data: Information about how you use our Sites, products, and services. - Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We use your personal information to: - Provide and deliver products and services. - Process transactions and send related information, including purchase confirmations and invoices. - Manage your account and provide customer support. - Communicate with you about products, services, offers, promotions, and events. - Monitor and analyze trends, usage, and activities in connection with our Sites. - Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties. We may share your information with: - Service Providers: Third-party vendors and service providers that provide services such as payment processing, order fulfillment, IT services, and customer support. - Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Under applicable data protection laws, you have the right to: - Access the personal information we hold about you. - Request correction of inaccurate or incomplete data. - Request deletion of your personal information. - Object to or restrict the processing of your data. - Withdraw consent at any time where we are relying on consent to process your personal information. To exercise any of these rights, please contact us at info@joybake.co.zw

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Additional Services

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Shipping Methods & Delivery Timeframes We offer the following shipping options within Zimbabwe: - Standard Shipping: 2–5 business days - Express Shipping: 1–2 business days Note: Delivery times are estimates and may vary due to factors beyond our control.

Shipping fees are calculated at checkout based on the delivery address and selected shipping method. Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your shipment's progress.

We accept returns of unused, unopened items in their original packaging within 3 days of delivery. To initiate a return, please contact us at info@joybake.co.zw to obtain a Return Authorization. Please note: Items returned without prior authorization may not be accepted. Return Process To return an item: 1. Contact us at info@joybake.co.zw within 3 days of delivery to request a Return Authorization. 2. Once authorized, securely package the item and include the original invoice or proof of purchase. 3. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

The following items are non-returnable: - All ingestible products that were opened - Perishable goods - Gift cards - Downloadable software products - Personal care items (for hygiene reasons)